Disclaimer: Customer Order History

Dear customer,
Your experience is our priority. We’ve created a brand-new website in Australia to better serve you locally.
If you had an account before December 14, 2023, your account is no longer active. Please create a new account to enjoy a more localised experience.


Orders can be cancelled within 60 mins from when you submit your order during regular business hours.

Customer Care hours of Operation:  

Monday – Friday: 9:00am to 10:00pm EST 

Saturday: 9:00am to 5:30pm EST 

Sunday: Closed 

• Visa
• MasterCard
• American Express
• Apple Pay

It can take up to 30 minutes to receive your Order Confirmation email after the order is placed. If not received, please be sure to double check your spam folder.

Return Details

Shop with confidence and flexibility this holiday season with our extended return policy, giving you one less thing to think about this time of year.

Any purchase made on or after November 13th, 2023, can be returned to any Canada Goose store until January 7th, 2024. Online orders must be postmarked by January 7th, 2024. Purchases made prior to November 13th, 2023, or after January 7th, 2024, will be subject to the standard 30-day return policy.

Returns are accepted, provided the items meet the below return conditions:

  • Unwashed 
  • Unworn 
  • Original tags still attached 

Additional return conditions for Footwear include: 

  • Full set of shoes 
  • Both sets of laces 
  • Dust bags 
  • Physical case 

Any shipping fees on the original order are final and will not be refunded. 

Currently exchanges are only offered in our Canada Goose Stores. We are unable to offer exchanges online. 

Online orders can be returned online using a Canada Goose complimentary return label. Canada Goose does not accept returns shipped without a Canada Goose return label.

To request a return, please follow the return instructions provided in your original order package.

1. We appreciate all of your feedback so that we can continue to improve your experience with us. Please provide the reason for your return on the return instructions provided in the original package.
2. Place the packing slip and parcel into the shipping box. DO NOT SEAL THE PACKAGE, a DHL agent will verify the contents of the package prior to acceptance of the shipment.
3. Attach the shipping label visibly on the outside of the box
4. Please book your free collection with DHL Express. Check the Return Policy page for Australia on our website: https://canadagoose.com.au/pages/returns-policy
5. If you have arranged a pickup, your DHL driver will collect your parcel from your address.
Your driver will confirm the pick-up with a receipt.
6. Seal the package.
7. It may take up to 14 business days for your return to be procssed and show on your account due to varying processing times between payment providers.

Please note, returns that are not authorized will not be processed.

Online purchases cannot be returned to stores. Any online returns must be communicated with our Customer Service team.

Warranty, Cleaning and Repairs

Canada Goose products are made with the highest quality materials and craftsmanship, to protect you in some of the most extreme weather conditions, and we stand behind each one. Canada Goose products purchased from an Authorized Retailer are fully warranted against defects in materials and workmanship for the lifetime of the product – which means the usual and customary wearable life of the product, by the original owner. If a product fails due to a manufacturing defect, we will repair the product free of charge, or replace it at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided. Please note, knitwear, footwear, accessories and collaborations are excluded from the Canada Goose warranty program, unless otherwise stated.

This warranty does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear. This warranty is void if the inside garment tags are removed. For any damage not covered under the warranty, Canada Goose may offer to repair the damage for a reasonable charge. If such an offer is made, we will discuss this with you, prior to any repairs being made.

We aim to have your product back to you as quickly as possible so you can get back to exploring the great outdoors. Our typical turn-around time is four weeks from the time we receive your product to when it gets back to you.

Note: In accordance with our Health & Safety Practices, in order for us to service your claim your item must be freshly cleaned. If your item has not been cleaned before it arrives we will be happy to clean it for you for a nominal charge, which we’ll confirm with you first.


As Canada Goose continues to grow in popularity, we also continue to experience an increase in counterfeit outerwear.

To combat this issue, Canada Goose developed a hologram which is sewn into every Canada Goose jacket and accessory as proof of authenticity. The hologram, created exclusively for Canada Goose, features images or elements that can be seen from different angles. The hologram was designed to be complex and difficult for counterfeiters to reproduce.

We started featuring the hologram in our 2011 fall/winter collection, and have been included on all collections since.

The only way to ensure you are purchasing an authentic Canada Goose product is to purchase from authorized Canada Goose retailers. A list of these authorized retailers can be found under our Find A Retailer section of our website.

Fake Canada Goose parkas are made with inferior materials and sub-par quality standards, resulting in jackets that offer no protection from the elements and can actually pose health risks to those who wear them. Additionally, the production of counterfeit goods often support illegal activities such as child labour, unsafe working conditions and organized crime. Canada Goose has been at the forefront in the fight against counterfeiting, utilizing numerous initiatives to shut down these operations and stop the sale of fake Canada Goose jackets. Canada Goose has been built by customers who fell in love with the product and we take any threat to our integrity very seriously.

We’re very proud of our long heritage and we will continue to find ways to protect our customers against this growing illegal industry. Find more information here.

Canada Goose can perform authentication within 30 days of purchase for all products bought at one of our authorized retailers. Any request must be submitted by the original purchaser and include a valid proof of purchase. Authentications will be performed by one of Canada Goose facilities located either in Canada or Europe.

To find a list of Authorized Retailers in your area, visit Find a Retailer.