Warranty Information
Product Warranty Information
How do I submit a Warranty/Service claim?
Click on the button below to login or create an account. Once you have logged in you will be directed to our warranty page where you can submit and check the status of your claim(s).
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The Canada Goose Warranty Policy
Canada Goose products are made with the highest quality materials and craftsmanship, to protect you in variety of weather conditions, and we stand behind each one.
Canada Goose products purchased from our E-commerce website, Retail Stores and Authorized Retailers are fully warranted against defects in materials and craftsmanship that were present at the time of manufacture.
The Warranty Coverage period varies by product category:
- Canada Goose Insulated Outerwear Products:
- Fully warranted against defects in materials and craftsmanship (otherwise known as “manufacturing defects”) for the lifetime of the product.
- Warranty for Canada Goose Insulated Outerwear Products extends to the original purchaser and other subsequent customer, provided the product is traceable, subject to applicable exclusions.
- Canada Goose Windwear, Rainwear, Knitwear, Footwear, Apparel, Accessories and Eyewear Products:
- Fully warranted against defects in materials and craftsmanship (otherwise known as “manufacturing defects”) for two years from the purchase date accompanied by the original purchase receipt, unless otherwise specified on selected styles.
- For more details and specific requirements for Canada Goose Eyewear, please see Eyewear Warranty Policy at the FAQ session below.
- Canada Goose Collaboration and Capsule Products:
- Canada Goose Collaboration and Capsule Products are excluded from our warranty policy, unless otherwise specified on selected styles or by applicable law.
Products purchased through Canada Goose GENERATIONS are covered by Limited Warranty against functional defects for up to one year from the from the purchase date.
Issues Covered by the Warranty Policy & Treatment
The Canada Goose Warranty Policy covers against defects in materials and craftsmanship, otherwise known as manufacturing defect(s).
If a product fails due to manufacturing defect(s), we will perform repair(s) free of charge to restore the intended functionality of the product. If the product is not repairable, or the cost of the repairs exceeds the value of the product, at our sole discretion, we may choose to replace the product on a case-by-case basis.
If the exact style is not available for replacement, a product of similar functionality, performance and style will be provided.
Any repair or replacement decision will be consistent with mandatory provisions of applicable consumer protection laws.
Exclusions from the Warranty Policy & Treatment
The Canada Goose Warranty Policy is void/does not cover product issues that arise because of:
- Normal Wear & Tear
- Accidental Damage
- Improper Care or Negligence
For any damages not covered under Canada Goose’s warranty program and were deemed repairable, Canada Goose may offer to repair the damage to restore the intended functionality of the product for a reasonable charge. If such an offer is made, we will reach out and discuss the proposed solution with the consumer prior to any repairs being made.
Please note that tailoring and altering a product may limit warranty coverage. Should you choose to tailor your Canada Goose product(s), we will continue to provide warranty coverage to any un-altered areas of your product.
Warranty Eligibility
Before opening a warranty claim, please review the following eligibility requirements. These criteria help ensure your product qualifies for warranty inspection and allow us to process your case efficiently.
Product Tags Must Be Intact
All Product Tags on your Canada Goose product must be intact. Product Tags are located at the inner lining or seam of your Canada Goose product.
This warranty is not applicable and has no legal effect if the Product Tags were removed. Removal of Product Tags prevents Canada Goose from verifying the authenticity of the product or assessing the existence of a lack of conformity.
Product Must Be Recently Cleaned
In accordance with our Health & Safety practices, we require all products to be recently cleaned according to the instructions on the Product Care Label, located at the inner lining or seam of your Canada Goose product.
If your product has not been cleaned, the cleanliness of the product was insufficient to perform warranty inspection, or requested to be cleaned at our warranty facility, it will be subject to cleaning by our professional cleaner and the associated fees with be billed to your warranty case.
Proof of Purchase
We require customer to provide proof of purchase issued from our e-commerce website, Retail Stores or Authorized Retailers when submitting warranty claim for Canada Goose Windwear, Rainwear, Knitwear, Footwear, Apparel, Accessories and Eyewear Products, as it helps us to accurately determine the product's estimated period of use.
If proof of purchase is unavailable at the time of warranty submission, the product’s manufacturing date and/or other credible documentation may be considered during inspection to assess warranty eligibility and the product’s estimated period of use.
Submission Process, Logistics & Expected Timeline
If you wish to initiate a warranty claim:
- Visit the Canada Goose Warranty Portal (https://service.canadagoose.com) and login or create an account.
- Follow the instructions to create a new warranty case and provide required information.
- One of our warranty team members will reach out for next steps via email after initial review.
We aim to have your product back to you as quickly as possible so you can get back to exploring the great outdoors. Our average turn-around time is about four weeks from the time we receive your product to when it gets back to you.
Please keep in mind that fall/winter is our busiest season for warranty and repair service. We promise to keep you updated with more accurate time estimates throughout the process via email and your warranty account.
Warranty claims can only be processed if the return address matches the address used when the claim was submitted. We cannot ship rejected, repaired, or replacement products to a different address.
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